Successful Nurse Communication By Boynton -Test Bank
MULTIPLE CHOICE1. Communicating the right information to the right people at the right time in the right way:A.Is an essential part of the nurse’s mission to assess, plan, implement, and document careB.Is a requirement for collaborating with nurse colleagues and all other members of the healthcare teamC.Can make the difference between life and death for patientsD.All of the aboveANS:DPTS:1REF:Page: 2TOP: Importance of effective communication in nursing2. Each of the following is an example of successful nurse communication EXCEPT:A.The Intensive Care Unit (ICU) nurse sharing her concerns with the physician about a patient’s anxious spouseB.The graduate nurse telling his supervisor that he is not comfortable using the IV pump and would like additional trainingC.The medical-surgical nurse offering to work an extra shift even though she feels emotionally and physically exhaustedD.The nursing student asking her instructor to clarify her clinical assignmentANS:CPTS:1REF:Page: 3TOP: A vision of successful nurse communication3. Developing behaviors associated with effective communication requires:A.Self-reflection, personal growth, and social learningB.Self-reflection, social learning, and avoidance of conflictC.Social learning, manual dexterity, and personal growthD.None of the aboveANS:APTS:1REF:Page: 4TOP:A behavioral approach to communication4. Providing patient-centered care “with sensitivity and respect for the diversity of human experience” is a competency promoted by the Quality and Safety Education for Nurses (QSEN) Institute that overlaps with which of the following communication and behavioral skills that nurses must develop?A.Awareness of othersB.Asking questions respectfullyC.Understanding patient preferencesD.All of the aboveANS:DPTS:1REF:Page: 4TOP:A behavioral approach to communication5. Individuals with an aggressive style of communication demonstrate which of the following characteristics of behavior?A.Frequently interrupt others, discount others’ perspectives, and fidgetB.Throw objects, invade the personal space of others, and use humiliating languageC.Speak in an angry tone, gossip about others behind their backs, and discount others’ perspectivesD.Exclude others from group activities, frequently interrupt others, and invade the personal space of othersANS:BPTS:1REF:Page: 7TOP: Communication styles and types6. Individuals who practice a passive style of communication:A.Believe their opinions are not as important as those of their colleaguesB.Often keep their ideas to themselvesC.Speak confidently and clearlyD.Both A and BANS:DPTS:1REF:Page: 7TOP: Communication styles and types7. Nonverbal communication represents 80% to 90% of what is being communicated and includes all of the following EXCEPT:A.Facial expressionB.Physical stanceC.LanguageD.IntonationANS:CPTS:1REF:Page: 8TOP: Communication styles and types8. Schuster and Nykolyn’s transformational model of communication is helpful in explaining all of the following EXCEPT:A.Why communication is so complicatedB.The desired outcome of communicationC.The need to consider patients’ rooms as their homesD.The prevalence of miscommunication or communication failures in patient safety issuesANS:CPTS:1REF:Page: 9 | Page: 11TOP: Models of communication9. A nurse calls the covering physician to report a patient’s temperature of 101.7°F. Which of the following variables may impact their communication?A.Time of dayB.Workload of both the nurse and the physicianC.A history of positive or negative communication encounters between these healthcare professionalsD.All of the aboveANS:DPTS:1REF:Page: 10TOP:Variables that affect communication10. Which of the following are depicted as risk factors in Schuster and Nykolyn’s transformational model of communication?A.Medical jargon, stress, heavy accents, and empathyB.Stress, stereotypes, humor, and urgencyC.Medical jargon, stereotypes, physical noise, and patient educationD.Patient education, physical noise, medical jargon, and stressANS: D PTS: 1 REF: Page: 11 TOP: Models of communication11. A behavioral approach to learning communication is the best approach because:A.Human behavior and communication are interrelated.B.Teaching communication without a focus on the underlying behaviors is not adequate.C.The skills to practice successful nurse communication involve self-awareness and self-reflection.D.All of the aboveANS:DPTS:1REF:Pages: 4-5TOP:A behavioral approach to communicationMULTIPLE RESPONSE1. Which of the following behaviors suggest that the nurse is being passive? Select all that apply.A.She apologizes three times to her colleague for taking up space at the nurse’s station.B.She feels the rest of the team should have dinner together without her because she is not much fun.C.She uses a confident tone to express her concerns about a patient’s rising blood sugar to the physician on call.D.She has an idea about troubleshooting a problem with the new computer system but keeps it to herself because she doubts it would be valuable.ANS:A, B, DPTS:1REF:Page: 7TOP: Communication styles and typesTRUE/FALSE1. Emotional maturity of nurses is an important part of the behavioral approach to communication promoted in this text.ANS:TPTS:1REF:Pages: 2-3TOP:Behavioral approach to communication2. The pre-licensure curricula developed by the Quality and Safety Education for Nurses (QSEN) Institute include competencies developed by the Institute of Medicine (IOM) and frequently require aspects of communication and behavior.ANS:TPTS:1REF:Page: 4TOP:Behavioral approach to communication3. Nurses must develop and practice healthy responses to communication variables such as fatigue, ethnic differences among professionals and patients, and interruptions that take place in the moment-to-moment real world of practice.ANS:TPTS:1REF:Page: 10 | Page: 14TOP:Variables that affect communication4. Becoming an effective and respectful communicator will occur naturally if students memorize the models of communication.ANS:FPTS:1REF:Page: 15TOP:Behavioral approach to communication
There are no reviews yet.