Human Relations Interpersonal Job-Oriented Skills 12th Edition DuBrin Test Bank

Human Relations Interpersonal Job-Oriented Skills 12th Edition DuBrin Test Bank

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin)

Chapter 5   Interpersonal Skills for the Digital Age

5.1   Multiple Choice Questions

1) From an interpersonal-skill standpoint, select a ring tone that might be heard in the office that 

A) is close to a conventional ring tone.

B) is quite loud so as to bring attention to yourself. 

C) plays out a familiar melody.

D) sounds like an alarm to show your importance. 

Answer:  A

LO:  1

AACSB:  Application of knowledge

2) With respect to taking medical or legal calls in the office on your cell phone,

A) keep your cell phone at hand so you can take the call immediately.

B) take the call, but act as if you are angry because your work is interrupted.

C) advise work associates in advance that you might be receiving such a call.

D) politely tell your work associates to stop talking so you can better hear this important call. 

Answer:  C

LO:  1

AACSB:  Interpersonal relations and teamwork

3) If you have to take a cell phone call while interacting with a work associate, it is recommended that you

A) take the call on the spot to avoid wasting time.

B) move about fifteen feet away to take the call.

C) use the speakerphone function so your work associate will understand the importance of the call.

D) invite your work associate to speak to the caller. 

Answer:  B

LO:  1

AACSB:  Interpersonal relations and teamwork

4) When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to 

A) avoid using your cell phone for calls or text messaging.

B) send the person with you a text message, just for fun.

C) make repeated calls, using hands-free equipment.

D) use your cell phone only when you have stopped your vehicle for a red light or stop sign.

Answer:  A

LO:  1

AACSB:  Interpersonal relations and teamwork

5) A most likely sign of dependence on a smartphone is 

A) wearing only clothing that has a built-in pouch for a phone.

B) keeping the phone in a briefcase or handbag.

C) including your phone number on your business card and résumé.

D) continuous holding of the phone even when not in use.

Answer:  D

LO:  1

AACSB:  Application of knowledge

6) The concept of an “electronic pet” refers to the idea that

A) many people pay their cell phone bill in preference to buying pet food.

B) many workers now give pet names to their cell phone.

C) cell phones can be equipped with animal-sounding ring tones.

D) many people have a physical attachment to their cell phones. 

Answer:  D

LO:  1

AACSB:  Application of knowledge

7) A point of etiquette to keep in mind when sending e-mail is that 

A) rules of etiquette do not apply to e-mail.

B) the way in which you send a message tells something about you.

C) using line justification is a heavy insult.

D) salutations such as “Dear ________” are now regarded as poor etiquette. 

Answer:  B

LO:  1

AACSB:  Reflective thinking

8) Rafael sends an e-mail insulting the CEO to a coworker in another department. The message is now the property of 

A) Rafael.

B) the recipient.

C) the CEO.

D) the company. 

Answer:  D

LO:  1

AACSB:  Application of knowledge

9) When sending messages from a mobile device such as a smartphone, it is recommended that you

A) hide the fact so you appear to be at your office.

B) state whether you are using company or personal equipment.

C) attach an amusing video from YouTube.

D) inform the receiver to help explain the reason for your terse message.

Answer:  D

LO:  1

AACSB:  Interpersonal relations and teamwork

10) Louise has some very bad news to deliver to a work associate, so she should

A) deliver the message in person.

B) send an e-mail with a black border.

C) use an emoticon symbolizing a frown in her e-mail.

D) send him or her an instant message with an urgent tag.

Answer:  A

LO:  1

AACSB:  Written and oral communication