Test Bank for Professionalism in Health Care 5th Edition

1. The Health Care Industry and Your RoleWorking in Health CareHealth Care as a BusinessImpact of the Baby Boomer PopulationImproving the Nation’s Health Care SystemHealth Care Reform and the Affordable Care ActQuality ImprovementPatient SafetyWorkforce Supply and DemandElectronic Health RecordsAdvancements in TechnologyThe Big Picture and Where You Fit InLearning Activities2. Your Work Ethic and PerformanceMaking a Commitment to Your JobInterdependenceSelf-AwarenessCritical ThinkingDeveloping a Strong Work EthicAttendance and PunctualityReliability and AccountabilityAttitude and EnthusiasmCompetence and Quality of WorkComplianceInappropriate BehaviorRepresenting Your EmployerEvaluating Your PerformanceLearning Activities3. Personal Traits of the Health Care ProfessionalCharacter and Personal ValuesCharacter TraitsReputationJudgmentConscienceTrustHonestyEthicsLegal Issues and ImplicationsCriminal and Civil LawProfessional Standards of Care, Scope of Practice, and Professional EthicsMedical LiabilityOther Legal IssuesEthical, Moral, and Legal DilemmasLearning Activities4. Relationships, Teamwork, and Communication SkillsInterpersonal RelationshipsCoworkers as CustomersInclusion and FriendlinessLoyaltyCooperationEtiquette and MannersTeams and TeamworkTypes of TeamsGroup NormsConsensusCommunication SkillsElements of CommunicationFactors That Influence Your Communication with Other PeopleBarriers to CommunicationCommunication Styles and Conflict ResolutionCommunication TechnologiesWritten CommunicationPublic Speaking and Presentation SkillsLearning Activities5. Cultural Competence and Patient CareDiversity and Cultural CompetenceDiversity and CultureCultural CompetencePersonality PreferencesGenerational DifferencesRespecting DifferencesWorking with PatientsPatient Rights and ResponsibilitiesCustomer ServiceThe Patient ExperienceBeing There for PatientsPatient VisitorsWorking with Doctors, Guests, and VendorsLearning Activities6. Professionalism and Your Personal LifePersonal ImageAppearance and GroomingDress Code StandardsStereotypesPersonal HabitsLanguage and GrammarMaintaining Professionalism After HoursPersonal Health and WellnessEmployee Wellness ProgramsPersonal Risk FactorsPersonal Management SkillsTime ManagementPersonal Financial ManagementStress ManagementManaging ChangeLearning Activities7. The Practicum ExperienceThe Purpose of a PracticumThe Benefits of a Practicum ExperienceStudents Compared to EmployeesIdentifying PreferencesHow Your Performance Will Be EvaluatedPreparing for Your PracticumPre-Practicum Observations and ResearchDuring Your PracticumKeeping a JournalProtocolPrivacy and ConfidentialitySamplesOffice PoliticsMore Than One Right WayInitiativeLanguageTeamworkPatient PreferencesPersonal IssuesEnsuring Success on Your PracticumAt the End of Your PracticumLearning Activities8. Employment and Professional DevelopmentJob-Seeking SkillsIdentifying Occupational PreferencesFinding Employment InformationApplying for JobsRésumésCover LettersReferencesJob ApplicationsPreemployment AssessmentsVerifying QualificationsInterviews and Job OffersPreparing for an InterviewParticipating in an InterviewAfter the InterviewConsidering Job OffersProfessional DevelopmentThe Need for Professional DevelopmentDeveloping Leadership SkillsWays to Develop Leadership SkillsParticipating in Professional AssociationsPlanning for Career AdvancementLearning ActivitiesClosing ThoughtsAppendicesA: Sample Job DescriptionB: Sample Performance EvaluationC: Sample RésuméD: Sample Résumé Cover LetterE: Sample Job Application FormF: Sample Interview Follow-Up LetterG: Sample Practicum JournalH: Sample Practicum Thank-You LetterGlossary of TermsIndex